ARK Global, LLC (“ARK Global” or the “Firm”) has developed plans to continue business in the event of a significant business disruption. This disclosure is designed to provide our clients with information on how we will respond to various potential interruptions.
ARK Global has developed and installed a BCP in the case of any business disruption that causes the Firm to have limited or no communications with its internal team or customers. Our plan anticipates two types of business disruptions, internal disruptions that affect only our firm’s ability to do business (such as fire in the building) and external disruptions that prevent the operation of securities markets and/or other firms (such as natural disasters).
The Firm intends to stay in business during both internal and external disruptions due to the fact that the Firm’s internal team can conduct Firm related business from alternate off-site physical locations and the Firm maintains an alternate location for the maintenance of its books and records in a secure cloud environment. We anticipate that the Firm will recover from internal business disruptions within 24-48 hours. An outage due to an external business disruption may be longer and is beyond the control of the Firm. However, the Firm will endeavor to resume business as soon as it is possible for the Firm to establish business operations from alternate off-site locations. The Firm’s BCP specifically addresses the following areas related to Firm operations:
Data back-up and recovery (hard copy and electronic);
All mission critical systems;
Procedures to test and determine the Firm’s ability to do business (i.e. financial and operational assessments);
Alternate communications between customers and the Firm;
Alternate communications between the Firm and its registered representatives;
Alternate physical location of registered representatives;
Critical business constituent, bank, and counter-party impact;
Communication with regulators; and
If after a significant business disruption you cannot contact us as you usually do at 800-676-2921 or through your designated Registered Representative whose email is either [first name]@arkglobalonline.com or [last name]@arkglobalonline.com, you should email our alternative address at email@example.com or call our alternative emergency only number at 781-572-5288. If you cannot access us through either of those means, and given that ARK Global does not maintain any accounts, you should contact the firm where your assets are custodied for instructions on how it may provide prompt access to funds and securities, enter orders and process other trade-related, cash, and security transfer transactions for customers.